Information technology is all about allowing for the most effective and competent forms of electronic communication to take place. These communications may come in the form of telephony, such as point to point phone calls or audio conference calls. They may also be provided as video and web conferences, internal communications such as common network drives or server access, and external devices such as electronic mail that is sent through a secure server.
Essentially, the IT department is a collection of persons who are experts when it comes to electronic communications of all kinds. In addition to understanding what forms of electronic data, visual, and audio communication are available, the IT department will be able to evaluate available services and determine which services and vendors can provide the best equipment and service support for the company. Along with making determinations about what equipment to use and which vendors to work with, the IT department will also oversee the day to day operations of all electronic communication devices within the company.
In our company, the final decision with selection of conference call vendors, web site hosting, choice of primary and backup servers, and even the choice of a local and long distance phone service provider will rest within the IT department. With an eye to making sure the company has the best communication resources on hand that it can afford, the IT department is much more than just a group of people who show up when your computer crashes. The IT department plays a valuable role in making all other departments productive and successful in their endeavors.